Lessons From The Drive Thru
Lessons from the Drive-Thru: Real life Wisdom for Frontline Leaders
Leading a team is hard. There is immense pressure to deliver results while leading a team of unique, diverse individuals. As a Taco Bell manager, Monica tried muscling her way through, working extremely hard, only to produce mediocre results. Over time, she learned that her job was not to run the business but to lead the team. Once leadership became the focus, turnover decreased, the customer experience improved, and the business grew.
In Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders, Monica uses stories from behind the counter to illustrate the power of true servant leadership. Both new and experienced leaders will learn how to:
Shift the focus from “me” to “we” and watch the team thrive while the business grows.
Discover the power of using uniqueness to lead with ease, authenticity, and vulnerability.
Realize the potential to impact the lives of those of team members.
Anticipate the unexpected and persevere with grace.
For bulk purchase, contact Monica directly at Monica @monicarothgery.com
Book Endorsements for Lessons from the Drive -Thru
“Lessons From the Drive-Thru provides insights into more than 30 years of hands-on, frontline restaurant leadership experience – masterfully weaving in triumphs, failures, and lessons learned with Monica’s trademark authenticity and perseverance. The book is filled with invaluable wisdom that anyone could apply to their leadership journey, all grounded in Monica’s grit, humanity and deep commitment to growing people.”
— David Gibbs, CEO of Yum! Brands, Inc.
“Say ‘yes!’ to this terrific first-person tale of growth and accomplishment. Monica shares her compelling story of taking risks that led to advancement in the restaurant industry. This book is packed with practical advice for anyone stepping up to lead for the first time!”
— Denny Marie Post, Former CEO of Red Robin
“Monica has absolutely nailed it with this uplifting sharing of her journey. Lessons from the Drive-Thru is an opportunity to learn from one of the most experienced, courageous, and common-sense operators and executives that I have ever had the honor of working with. This read will inspire frontline leaders never to underestimate their influence or their ability to make a real difference in countless lives. It will challenge executives to behave in a way that is authentic, to re-think what really matters, and to lead with heart. It will cause reflection, evoke emotion, and spark action. Read this book – I wish I had long ago!”
— Mike Kulp, CEO of KBP Brand
“Rothgery is the sort of leader you want to follow — in life, and on the page. This book is for anyone who leads, wants to lead, longs for better leadership, or who just plain loves a good success story. She, and it, are the real deal.”
— Laura Munson, New York Times and USA Today bestselling author,
and founder of the acclaimed Haven Writing Retreat
“Monica Rothgery is the real deal. From managing a Taco Bell to becoming the COO of KFC, she has done it all. Her vast experience turns into powerful wisdom that can make you a better leader.”
— Shep Hyken, customer service/CX expert
and New York Times bestselling author
“Monica Rothgery skillfully shares her journey with honesty, vulnerability, and self-reflection, resulting in a powerful manual for franchisees, managers, or anyone wanting to excel at operations. She proves that well-managed people lead to well-earned profits. Only someone who’s done it could have written this incredible book.”
— Scott Greenberg, Business Speaker & Author, Stop the Shift Show
and The Wealthy Franchisee
“If you’re a leader, you need to read this book! Monica Rothgery brings a much-needed fresh perspective to the dusty leadership discussions we keep having. She breaks down what it takes to create and keep teams worth having and reminds all of us that if we want to change our organization, we must first change ourselves. I trust Monica with my team – and you should with yours!”
— Gabrielle Bosché, CEO of The Purpose Company
“Monica is one of a kind. The genuine and authentic stories that shaped her extraordinary career are life lessons not just for restaurant operators but for anyone on a leadership journey, whether in business or in life. A page-turner with raw, hilarious, and inspiring stories, this book is a must read.”
— Sabina Rivi, Chief Financial Officer, Maple Leaf Sports & Entertainment
Owner of the Toronto Maple Leafs and the Toronto Raptors